You should totally be taking advantage of this feature! Why? Well...This feature allows our Support Team at NIGHTOUT to better assist you and your ticket buyers.
When you fully disclose your Purchase Conditions on NIGHTOUT our Support Team is more knowledgeable of your policies and practices. Having this information readily available is valuable to ensure we handle refunds and settle disputes on your behalf as quickly and efficiently as possible.
Not only will our staff understand your organization's purchase conditions, your customers will be fully aware before purchase as well! Upon checkout, your ticket buyers are required to accept the terms and conditions of their purchase before completing their order. Pretty awesome huh?
Let me show you how to update your Purchase Conditions on both an Organization and Event level!
Default Purchase Conditions on the Organization Level
This feature is extremely beneficial and helps make your event creation process even more simple. All you need to do is enter your purchase conditions / fine print (i.e. all sales final/tickets non-refundable) once on an organization level which will then carry over to all current and future events.
The default purchase conditions feature is great because it eliminates having to input this information every time you create a new event and will ensure that all your organizations polices / purchase conditions do not get left off your event details.
You can set your Default Purchase Conditions within the “Purchase Conditions” tab under the “Events” header on your Organization page.
Purchase Conditions on the Event Level
Your Default Purchase Conditions will carry over to ALL events within your organization. Don't worry though, you can always overwrite any fields or add additional terms on an event-to-event basis.
You can update your Purchase Conditions on an Event level within the "Purchase Conditions" tab under the "Event Details" header.
Purchase Condition Fields:
- General Terms
- Refund Policy
- Item Transfer Policy
- Cancellation Policy
- Age restrictions
Purchase Conditions for the Ticket Buyer
Upon checkout, the ticket buyer they must accept the terms and conditions before they can complete their purchase. This step helps further your protection from refund requests or credit card disputes.
Make your life easier and update more of your organization's Default Event Settings!
Please feel free to contact us if you have any questions about your Purchase Conditions. We are always here to help!