Ticket Holder Prompt

Did you know you are able to require the ticket purchaser to include the names of each individual ticket holder during checkout?

With the ticket holder prompt you can manage your attendees more effectively, bridging the gap between the ticket purchaser and ticket holder. Allowing info / data for the ticket holder to be clear and accessible within your event dashboard.

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There are two places you can find and activate this feature:

Ticket Holder Prompt on the Organization Level

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You can activate the Ticket Holder Prompt on your organization dashboard within the Default Checkout Settings. If you set this prompt as a custom checkout default at the org level, it will require all ticket buyers purchasing more than one ticket on ANY event within your organization to key in the additional ticket holder names during checkout.

Ticket Holder Prompt on the Event Level

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To activate the Ticket Holder Prompt on a an event level you must turn on the prompt within each specific ticket you wish to require ticket holder names to be disclosed. This feature lives within the Ticket Type Settings for each ticket type under the Customer Checkout Settings.

Pro tip: Updating your Customer Checkout Settings is a great tool to simplify check-out for your guests and require as little or as much information as you need to maximize your customer’s experience & future re-marketing to them.

Please feel free to contact us if you have any questions about the Ticket Holder Prompt or any of the Custom Checkout Settings. We are always happy to help!

Like what you see? Learn more about all of the Custom Checkout Setting options here!


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